This Privacy Policy was last updated: November 11, 2020.

This Privacy Policy is effective as of: November 11, 2020.

Masuma Facility Services Pvt Ltd. its affiliates, partners, subsidiaries and licensees (Company India or we) adopt the following privacy policy (“Privacy Policy”) regarding the (a) information that we collect on the website located a (the “Website”), and (b) information that we collect through the Website and Heroes, (the Website) (collectively the “”).

We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the or changes in the applicable law. We’ll post a notice on our website or on your device to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here: /terms and conditions. It is your responsibility to review this Privacy Policy for any changes, so please check this Privacy Policy each time you use the Platform to ensure you are aware of any changes in our practices.

Your continued use of the will signify your acceptance of any changes to our Privacy Policy.

COLLECTION OF PERSONAL INFORMATION: Personal information provided by you By using the to request professional services, or by contacting or its third-party service providers, you may give us certain information which includes but is not limited to: (a) contact information, such as your name, physical phone number, and email address; (b) information about your home, such as the number of bedrooms, the types of appliances, or pin code where your home is located and your instructions for servicing your home; (c) billing information regarding your Razorpay, Google Pay Phone Pe Wallet or Credit Card Debit Card and Internet Banking other digital payment accounts and the Platform itself; (d) ratings and reviews of the service professionals you engage through the (e) log-in information, including your username and password; and information, if requesting to participate as a service professional through the Platform, including but not limited to your experience, curriculum vitae, skills, eligibility to work, and availability.

Cookies and Other Technologies: The may use such as pixel tags and web beacons to collect information about your use and experience of the, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. You can configure your browser to accept all cookies, reject all, or notify you when a cookie is sent. Each browser is different, so check the help menu of your browser to learn how to change your cookie preferences. Your device operating system may contain additional cookie controls. Note that some of the services provided on the are designed to work using cookies, so disabling cookies may affect your ability to use those services or certain parts of them.

reviews from requesters who engaged your professional services through the,

Information Provided by Third Parties: If you are using the to request services, service professionals booked through the may take photographs of completed services and provide them to us. In addition, if you are using the as a service professional, we may receive information about you in the form of ratings and reviews from requesters who engaged your professional services through the

USE OFF PERSONAL INFORMATION: The information collected by us pursuant to this Privacy Policy is used to better understand your needs and to provide you with a better experience on the Specifically, we may use your personal information for any of the following reasons:

1. To provide our services to you, including, scheduling, rescheduling, cancelling or using the services provided by the, registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use the,

2. Providing public profiles of service professionals;

3. For customer support and to respond to your inquiries, complaints, comments and suggestions;

4. For internal record-keeping purposes;

5. To process billing and payment, including sharing with third party payment gateways in connection with your use of the,

6. To improve the, and maintain the services provided by the,

7. To send from time to time, promotional emails to the email address you provide regarding new products developed by the Company that we think you may find interesting; and

8. To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested


1. All credit/ debit card details and personally identifiable information of Platform users will not be sold, shared, rented or leased to any third parties, nor will the Company pass any debit/ credit card details to third parties.

2. The following however are some of the ways we may disclose the personal information provided by you in order to facilitate and accommodate your use of the Platform:

Employees, affiliates

Your information may be provided to our employees, affiliates, licensees and to trusted third parties when such disclosure may be necessary to provide and facilitate a product or service you have requested and to enhance your user experience on the,

Banks companies

We may disclose your personal information to banks and credit card companies in the process of investigating payment fraud and/or responding to disputed charges.

Administrative and legal reasons

We may be required by law to disclose your personal information in response to a subpoena, court order, or a request for cooperation from law enforcement or other governmental agencies Indian. Your personal information may also be shared when we believe disclosure is necessary in connection with efforts to investigate, prevent, or take other action regarding actual or suspected illegal activity or other wrongdoing, to protect and defend the rights, property or safety of the Company, our users, or others. We will use commercially reasonable efforts to make you aware of the disclosure of your personal information contrary to the terms set forth in this Privacy Policy (e.g., in the event of any material security).

Online Transactions

We reserve the right to disclose and transfer your information to (a) a subsequent owner, co-owner, licensee or operator of the or successor database; and (b) in connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.


You can review, correct and delete your personal information by logging into your account with the Website and navigating to your preferences page You must promptly update your personal information if it changes or is inaccurate.


Upon closing or deactivating your account with us, your personal information will not be stored for longer than is necessary for the purpose for which it was collected. This means that such information will be destroyed or erased from our systems when it’s no longer required subject to our legal, contractual and statutory obligations regarding retention of information.


1. The security and confidentiality of your personal information is important to us. We have implemented technical, administrative, and physical security measures to protect your personal information from unauthorized access or disclosure and improper use. Please note however that despite our reasonable efforts, no security measure is ever perfect or impenetrable, therefore we cannot fully guarantee the security of your personal information.

2. The Company is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact any third parties directly with regards to any question about the use of the information that they collect.


If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.